Complaint Policy

The Patient Rights Department contributes to the development of our hospital through your suggestions and opinions. Your complaints and negative feedback are addressed with a view to finding solutions not only by our Patient Rights Department but also by all relevant senior managers.
You can submit your complaints, requests and suggestions to our patient rights unit face to face, by telephone, by e-mail, via the website or through surveys.
You can also share your opinions and complaints about our services by filling in the satisfaction survey form available at the reception desks.
Your complaints and suggestions are recorded, evaluated with the relevant department managers, and improvements are made in line with your requests to raise the quality of our services.
The Patient Rights Unit will give you feedback on the outcome of your complaint within the specified period.
Complaints that cannot be resolved by our hospital due to laws, regulations and directives are forwarded to a higher authority to seek a solution.
To share your opinions online, you can use the “Contact” section of our website. Thank you for the feedback you provide to help us improve the quality of our services.

APPROVED BY
CHIEF PHYSICIAN