Patient Rights

As Antalya Bilim University Oral and Dental Health Application and Research Centre, we respect the rights of all our patients and care that health services are provided in accordance with human dignity, ethical principles and the relevant legislation.

The fundamental rights our patients have, so that they can benefit from health services equally, safely, with high quality and in line with their needs, are set out below.

1. Right to Benefit from Health Services

Within the principles of justice and fairness, the patient has the right to benefit from health services for the protection, improvement and treatment of oral and dental health according to their needs. Patients are provided with the necessary health services, including preventive oral and dental health services.

2. Right to Request Information

The patient has the right to request information on how to benefit from oral and dental health services and on the examination, diagnosis, treatment and other health services offered. In this context, the patient has the right to be informed about the services offered at the centre, application requirements, appointment and application processes, and how to benefit from health services.

3. Right to Choose and Change the Health Institution

Provided that the procedures and conditions set out in the relevant legislation are followed, the patient has the right to choose a health institution and to benefit from the oral and dental health services offered there. Subject to the referral and application conditions set by legislation, the patient has the right to change the health institution when they deem it necessary.

4. Right to Know, Choose and Change Staff

Within the relevant legislation and the institution's procedures, the patient has the right to be informed about the healthcare staff who will provide services, to state a preference or request a change regarding the dentist in charge of their treatment, and, where necessary, to request the opinion of another dentist working at the institution.

5. Right to Request That Priority Be Determined

Where a request for health services cannot be met in time, the patient has the right to request that the order of priority be determined according to medical necessity and objective criteria. For emergencies and patient groups given priority by the relevant legislation, the provisions of the legislation in force apply.

6. Right to Diagnosis, Treatment and Care in Line with Medical Requirements

The patient has the right to request that their oral and dental examination be carried out, an accurate diagnosis made, an appropriate treatment plan created and the necessary care provided in line with current medical and dental knowledge and technology. Diagnosis and treatment that is contrary to medical and ethical principles, scientific requirements and the relevant legislation, or that is misleading, may not be applied.

7. Right to Prohibition of Intervention Beyond Medical Necessity

No medical or dental intervention that does not serve diagnosis, treatment or prevention and that may harm the patient's health, physical integrity or general condition may be performed, and no practice contrary to medical necessity may be carried out even if requested by the patient.

8. Right to Medical Care and Attention

The patient receives the medical and dental care required by their oral and dental condition. Even where treatment cannot completely eliminate the patient's condition, the necessary effort is made to reduce pain and existing complaints and to support the patient's quality of life.

9. Right to Information about One's Health

The patient has the right to receive clear and sufficient information about their oral and dental condition, the cause of their illness or complaint, the planned treatment, alternative treatment methods, the benefits and risks of treatment, possible complications and, where necessary, how to obtain medical help.

The patient may review their health records and request the correction of incorrect or incomplete information within the scope of the legislation. They may make the necessary requests under the legislation in force regarding who may access their health data.

10. Right to Safety

The patient has the right to receive health services in a safe environment at Antalya Bilim University Oral and Dental Health Application and Research Centre. Necessary measures are taken to prevent situations that may threaten patient safety.

11. Right to Fulfil Religious Obligations and Benefit from Religious Services

Provided that it does not disrupt the institution's operations, disturb other patients or interfere with ongoing medical or dental treatment, the patient is enabled, at their request, to receive spiritual support in line with their religious beliefs. The time and place deemed appropriate by the institution are taken into account in providing these services.

12. Right to Respect for Human Values, Visits and Companions

The patient has the right to benefit from oral and dental health services in a suitable environment where their personal values, dignity and private life are respected.

Patient visits take place within the visiting rules and working procedures set by the Centre. If the patient needs it during treatment, a suitable person may be allowed to be present as a companion in accordance with the procedures set by the institution.

13. Right to Legal Remedies

A Patient Rights Unit is established within health institutions to carry out patient rights practices.

14. Right to Respect for Privacy

Respecting the patient's privacy is essential. Examination, diagnosis, treatment and all other health services are carried out while protecting the patient's privacy.

As Antalya Bilim University Oral and Dental Health Application and Research Centre, we:

Carry out medical assessments of our patients' oral and dental health in line with the principles of confidentiality and privacy.
Ensure that examination, diagnosis, treatment and care are carried out, as far as possible, in suitable settings where privacy is protected.
Allow a relative or companion designated by the patient to be present where necessary, with the patient's explicit consent and in accordance with the relevant legislation.
Take care that persons not directly involved in the patient's treatment are not present during examinations and medical/dental interventions.
Do not interfere with the patient's private and family life except where treatment and health services require it.
Protect the confidentiality of our patients' health and personal data in line with the relevant legislation and personal data protection regulations.
Ensure that our patients' personal, medical and health information is accessed only by authorised persons and only to the extent necessary.