Patient Information

Antalya Bilim University Oral and Dental Health Application and Research Centre

Dear Patient,

Below you will find information on the application requirements, appointment procedures, application and examination processes, and the rules for benefiting from the oral and dental health services offered at our Centre.

1. Services Offered at Our Centre

Our Centre provides health services in the relevant specialities for the protection, diagnosis, treatment and follow-up of oral and dental health.

The services offered include:

Oral and dental examination,
Diagnosis and treatment of tooth and gum diseases,
Preventive oral and dental health practices,
Restorative dental treatments,
Endodontic treatments,
Periodontal treatments,
Oral, dental and maxillofacial surgery,
Paediatric dentistry services,
Orthodontic assessment and treatment,
Prosthetic dental treatments,
Implant procedures and related treatment processes,
Radiological imaging and diagnostic procedures,
Referral to the relevant specialities where necessary.

The health service to be provided is determined by the patient's examination and clinical assessment. Tests, consultations and treatment processes deemed necessary are planned according to the patient's current condition and needs.

2. Application Requirements

Our patients may benefit from health services in accordance with the application and registration procedures set by our Centre.

During application:

The patient's identity details are verified,
A patient record is created or the existing record is updated,
Appointment and application details are checked,
Information and documents required by the nature of the health service are obtained.

Additional information or documents may be requested at first and follow-up visits, depending on the nature of the health service to be provided.

3. Appointments

Patients wishing to benefit from health services at our Centre may book an appointment for the appropriate clinic and service area.

Appointments can be made:

By telephone,
Via WhatsApp,
Through our Centre's website,
In person at our Centre.

When booking an appointment, the clinic or service area the patient will attend, a suitable date and time and, where necessary, the dentist or speciality are taken into account.

It is important that patients are present at our Centre at their appointment time to complete registration.

Patients who are unable to attend are expected to contact our Centre as soon as possible to cancel or reschedule their appointment.

4. Application and Examination Process

When a patient applies to the Centre, registration and admission procedures are carried out first.

After registration, the patient is directed to the relevant clinic or unit.

The dentist assesses:

The patient's complaints,
Medical history,
Current oral and dental health,
Medications in use and other relevant health information

and carries out the necessary examination and diagnostic procedures.

Following the examination and assessment, the patient is given clear information about their health condition and the recommended treatment process.

Where necessary, the patient is informed about:

Current oral and dental health,
Diagnosis and assessment results,
Recommended treatment options,
How the treatment will be carried out,
Alternative treatment options where appropriate,
Steps required to continue the treatment,
The check-up and follow-up process.

5. How to Benefit from Health Services

Patients benefit from the health services offered at our Centre in accordance with the legislation in force, our Centre's working procedures and the rules required by the relevant health service.

Depending on the nature of the health service, the patient may need to be referred to the relevant clinic, undergo tests and imaging, obtain a consultation or, where necessary, be referred to another health institution.

Fees and payments for the health services provided are handled in accordance with the legislation in force and our Centre's current fee policy. Where necessary, patients are informed about fees before a procedure.

Following the treatment plan, appointment and check-up dates and the recommendations of healthcare staff is important for the effective and safe continuation of the health service.

6. Information, Opinions, Suggestions and Requests

Patients have the right to obtain information from healthcare staff about the health services to be provided, the procedures to be performed, treatment options and treatment processes.

Patients may submit their questions, opinions, suggestions, requests and complaints regarding health services to the relevant units.

Patients who wish to obtain information about patient rights or to make an application concerning patient rights may contact the relevant unit or officials at our Centre.

The confidentiality of patients' personal and health information is protected in accordance with the legislation and regulations in force.

7. Contact

The following channels can be used to contact our Centre, book an appointment, get information about an existing appointment or learn about our health services:

Phone: +90 (242) 245 00 00
WhatsApp: +90 (544) 245 00 91 / +90 (549) 245 00 39
Website: bilimdent.com
E-mail: bilimdent@antalya.edu.tr
Address: Tahılpazarı Mahallesi, Kazım Özalp Cd. No:84 Kat:8-9 07040 Muratpaşa/Antalya

Patients can reach our Centre through these channels for information on appointments, applications, the health services offered and how to benefit from them.

Antalya Bilim University Oral and Dental Health Application and Research Centre

This information notice has been prepared so that our patients are informed about the health services offered at our Centre, application requirements, appointment and application processes, and how to benefit from health services.